FAQ

Answers to frequently asked questions.


  1. What does Provably Fair mean?

    A short description of Provably Fair System and its implementing on our platform

    The most crucial thing in online gambling is openness, transparency and trust. As we want to guarantee these conditions, we use the Provably Fair System on our platform.

    A transparent way to ensure of an honest and clear betting experience, where no bet manipulation can take place, is called Provably Fair System. Thus, users can unwind and calmly roll the dice with no worries.

    The Provably Fair System implies that every outcome is absolutely random and pre-determined, there is no possibility for manipulation, and only users can totally control their gambling experience. Moreover, it enables you to verify the fairness of the bets made any time to ensure you that there is nothing wrong with the bet outcome.

    If you need more information about how this System works, visit the following page: Fairness

    If you want to see how it is implemented on our website, you can find all the information by clicking here: Implementation

    If you have any other question about this matter, don’t hesitate to get in touch with us at any time.


  2. How to verify your bets?

    Basic information about how to check on bets

    As we have based our game on the Provably Fair System, all our users can check the fairness of the bets made any time they like. First thing you need to do is to click on Fairness tab below the betting board and change the Client and Server seeds:

    1. Click on Change to choose a random Client seed:

    2. Choose your Client seed manually:

    3. When the Client seed is changed, the Server seed is changed as well, which means you can check on your bets;

    4. When the Seed Pair is changed, you will have to click on the bet you want to verify (it is located under the betting board under My bets or you can click on Account>Transactions>Bets) and open Verify Bet. This is how an example of a bet looks like:

    5. After that you can see a verified bet. You can also compare the betting results. Furthermore, such bet details as Client and Server seeds and nonce, which is the number of bets made with that seed pair, is also available for you:

    If you want to check other bets, you can also click on up or down arrows next to nonce. If you see some mistakes or violations, feel free to get in touch with our Customer Support 24/7. We will double check it for you to make sure that it all goes well. Another way to verify your bets is to visit a third-party verifier. All you need to do is to fill in the required details: 3rd party bet verifier

    If any additional questions arise, feel free to get in touch with our Customer Support 24/7.


  3. How to make a deposit

    Basic information about the rules of depositing.

    No matter if you are a new player or experienced, depositing is very easy.
    First of all, when using the desktop version, click on the Wallet button and you will see a small window showing up. That’s where you can select the cryptocurrency, which you are willing to deposit. Also, you will receive your unique deposit address to send your funds to.
    When using a mobile application, this will be a little different. You will not see the Wallet button, but the Cashier button below the screen. You need to click this button and proceed according to the instruction above.


  4. What you need to do, if your deposit is still not credited

    Basic information about transactions with cryptocurrencies.

    This article is useful for those who are new to the field of cryptocurrencies. Here you can find out why your funds have not been deposited yet and what to do in this case.
    Bitcoin is the world’s most popular and most widely used cryptocurrency, so we’ll take it as an example. Transactions with cryptocurrencies are processed by the blockchain technology. Therefore, when it's pending, this has nothing to do with Neodice.
    We need to receive a defined number of confirmations on the network. You can see this on your deposit page. This number depends on the coin of your choice. For example, we need one confirmation for Bitcoin.
    If you want to check the status of your deposit, visit your transactions page. In case your status is Pending or Retry, this is due to the fact that your transaction wasn’t confirmed. When you click on View, you will get to the page, which is related to your transaction. Blockcypher is used at this point, so if you want to, you can check the number of confirmations on the right of the screen:

    We have no influence on how much time it takes for a transaction to go through, it can vary a bit depending on some factors, which are related to the network. It’s possible for users to speed up this process by increasing the fee, when you send it from the wallet. This will motivate miners to process your transaction much faster. However, if the transaction is in process, this will not work, it’s applicable only with the future transactions.
    It should be noted that transactions of different coins are processed differently, some of them need more time, some need less time. E.g., EOS, TRX or XRP are processed almost instantly.


  5. The limits for betting

    Minimum and maximum limits for betting.

    This article is useful for those who wonder how much you can bet on our website.
    It doesn’t matter what currency you have, there is no limit for betting at all. If you want to check how the betting works, you can play with 0 as well. This is how you can test your strategy.
    Speaking about maximum bets per user (as well as profits), this is how it currently looks like for different cryptocurrencies:


    • BTC: max bet is 100 BTC with max profit 5 BTC

    • LTC: max bet is 1000 LTC with max profit 300 LTC

    • BCH: max bet is 100 BCH with max profit 50 BCH

    • ETH: max bet is 500 ETH with max profit 150 ETH

    • DOGE: max bet is 8 mill DOGE with max profit 2 mill DOGE


    If you want to find out if any information has been modified, all you need to do is to hover your mouse over the information icon.


  6. The limits for cashing out/withdrawal.

    Minimum and maximum limits for cashing out.

    We have our own limits for cashing out. We support different cryptocurrencies, thus, their limits also differ.
    These limits may change, so you need to check this information from time to time, as it is always updated on our website.


    These are minimum cash-out amounts:

    • BTC: 0.0004 BTC with 0.0002 BTC fee

    • LTC: 0.1 LTC with 0.0005 LTC fee

    • BCH: 0.025 BCH with 0.00001 BCH fee

    • ETH: 0.01 ETH with 0.0027 ETH fee

    • DOGE: 50 DOGE with 1.5 DOGE fee


    Please be advised that we deduct the fee amount from our balance, that’s why you need to leave the needed amount on it.
    Also, it should be noted that there is no maximum amount to withdraw, so feel free to cash out any amount you need.